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</html><thumbnail_url>https://www.permanent.org/wp-content/uploads/2023/08/han_staffspotlight-1.jpeg</thumbnail_url><thumbnail_width>1000</thumbnail_width><thumbnail_height>750</thumbnail_height><description>We&#x2019;re taking a moment to shine a spotlight on Han Pham, our Member Journey Coordinator. This post is co-written by Kaitlyn Jarnagin, our Member Success Manager, and Han. Kaitlyn Jarnagin: I am excited to introduce our new Member Journey Coordinator, Han Pham. Over the past year, the Permanent team has been working on improving new member onboarding and user experience. We discovered that although new members are interested in Permanent.org and eager to sign up, they sometimes have a hard time getting started with building their archive. We created the Member Journey Coordinator role to provide additional support for our new members and those facing unique challenges in their projects on Permanent. We hope to ... Read More</description></oembed>
